Dear Netflix
Dear Netflix,
If you are wondering why your stock plummeted 12% today and is down another 4% in after-hours trading, it's because you suck. It all started out fairly well, when I signed up for the two free weeks and got my first two movies two days after I signed up. I also watched a fairly entertaining movie on demand from your site yesterday. I spent an hour or so building up my queue, rating movies and looking at your recommendations. I liked you so much that I even upped my plan to 3-at-a-time over the 2 I originally signed up for.
I returned those first two movies last Wednesday night and you got them on Friday. You promised me three movies on Saturday and I only got one of them. I'm still waiting on the other two. I went to file a shipping problem (or at least skim the procedure) before leaving work this evening around 7:30. You were down but you told me you'll be back by 8:45 (Eastern). You weren't. I kept checking back periodically and now you tell me you won't be back until 5. What have you been doing all this time? I hope it's not something you'll regret in the morning.
I was going to stick with you after the two-week trial was up, but now I'm considering leaving you for bluer pastures. Maybe they'll treat me better than you have so far. It was fun while it lasted, but if you don't get it together soon, you'll leave me no choice. Believe me, it hurts me more than it hurts you.
Sincerely,
Martin
UPDATE:Earlier this morning it said it would be up by noon, now it's saying 2 PM. Just tell us you're down without an ETA instead of setting false expectations.
Technorati Tags: Netflix, Blockbuster, DVD, rental, outage
A julian wrote:
We have been a netflix customer for years, and can rely 90% on the delivery dates they state -except around postoffice holidays.
Posted on 25-Jul-07 at 10:08 am | Permalink
Erik wrote:
This outage was unusually long. There must've been some serious problem.
I've been with Netflix since about 2000. There's very little inconvenience. I've seen several thousand films through them (I'm usually an 8 at a time customer).
I tried Blockbuster because there are times when I'd like 12 or 15 at a time.
Neither Blockbuster nor Walmart had any concept of how to equal Netflix.
Netflix is way ahead in the game. If you're foolish enough to try them, even if they've improved this time around, I'm sure you'll be very disappointed.
Posted on 25-Jul-07 at 11:23 am | Permalink