If you are wondering why your stock plummeted 12% today and is down another 4% in after-hours trading, it's because you suck. It all started out fairly well, when I signed up for the two free weeks and got my first two movies two days after I signed up. I also watched a fairly entertaining movie on demand from your site yesterday. I spent an hour or so building up my queue, rating movies and looking at your recommendations. I liked you so much that I even upped my plan to 3-at-a-time over the 2 I originally signed up for.
I returned those first two movies last Wednesday night and you got them on Friday. You promised me three movies on Saturday and I only got one of them. I'm still waiting on the other two. I went to file a shipping problem (or at least skim the procedure) before leaving work this evening around 7:30. You were down but you told me you'll be back by 8:45 (Eastern). You weren't. I kept checking back periodically and now you tell me you won't be back until 5. What have you been doing all this time? I hope it's not something you'll regret in the morning.
I was going to stick with you after the two-week trial was up, but now I'm considering leaving you for bluer pastures. Maybe they'll treat me better than you have so far. It was fun while it lasted, but if you don't get it together soon, you'll leave me no choice. Believe me, it hurts me more than it hurts you.
UPDATE:Earlier this morning it said it would be up by noon, now it's saying 2 PM. Just tell us you're down without an ETA instead of setting false expectations.